Virtual connecting amid COVID-19: Mackenzie Health’s experience

Mary-Agnes Wilson, Maya Sinno, Karoline Courtney, Kristen Palomera-Dinglasan


This paper provides an overview on one health system’s approach to enhancing visitor presence using an iPad-based virtual visit program for patients and their care partners amidst the COVID-19 outbreak.  The challenges in safety and security and how they were overcome are detailed, as well as initiatives in attaining staff and patient buy-in.  The outcomes from patients’, care partners’, and staff’ perspectives are also discussed in this paper.

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Journal of Nursing Education and Practice

ISSN 1925-4040 (Print)   ISSN 1925-4059 (Online)

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