Organizational Development within the Government Sector: An Innovative Strategic Framework

Ali M. Al-Khouri


Today’s business world is more complex and fragmented with new underlying terms and concepts. As such,organizations are forced to understand the dynamics shaping today’s fuzzy world. Government organizations amidall this have been facing turbulent times to fulfill their objectives. Existing research that provides qualitative casesfrom governments’ fields of practice is limited and narrowed in scope that is either of academic or commercialorientation. This article explores and presents a case study of an innovative strategic organizational developmentframework implemented at one of the most successful organizations in the Middle East, which is also internationallyrenowned for best practices in management and technology implementations. The framework demonstrates theoverall organizational factors that have been considered as key drivers for organizational performance and excellence.Its primary contribution is to highlight the benefits of having the organization’s strategy as the major driver for theselection and implementation of different management tools and processes to improve organizational performanceand excellence. The framework represents a structured approach for the development of key management systems toaccelerate the execution of a long-term strategic plan and the attainment of its expected outcomes, highlightingessential focus areas required to maximize organizational effectiveness and maturity. It also serves as a guide fororganizations in developing and/or enhancing existing organizational management practices.

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Management and Organizational Studies  ISSN 2330-5495 (Print)  ISSN 2330-5509 (Online)

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