Communication in intensive care units and cardiac wards – A literature review and personal experiences

Samra Mangafic, Birger Axelsson, Martin J. Holzmann, Mikael Arbeus, Christian Bjurman


Background: Physicians are regularly confronted with a wide range of settings requiring good communication skills. Deficient communication is the main reason for patient complaints.
Methods: A literature review and personal experiences of communication techniques used by physicians in intensive care units and cardiac wards.
Results: Good communication can increase medical adherence and motivate patients to life-style changes and therefore improve outcomes, resolve or prevent conflicts, increase patients’ satisfaction with offered health care, decrease anxiety and depressive symptoms, instill hope and also make hospital staff feel better.
Conclusions: In this article, different models aiming at achieving optimal results in diverse communication situations are described. Healthcare leaders and medical educators should encourage physicians to use the communication techniques presented in this review to optimize the interaction with patients, relatives and colleagues.

Full Text:




  • There are currently no refbacks.

Journal of Hospital Administration

ISSN 1927-6990(Print)   ISSN 1927-7008(Online)

Copyright © Sciedu Press
To make sure that you can receive messages from us, please add the '' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.