Relationship between Manager Selection Practice and Efficiency of Public Service Reform in Transition Countries: The Case Study of Serbia

Borislav Kolarić, Slobodan Radojčić

Abstract


Public service reform is a global phenomenon. Increased requirements and pressures made by the users imply finding the adequate form of modernization. Public service transformation aims at providing services in a more effective and efficient way, with enabling a better service providing. In such an environment, manager’s role is crucial for the success of public service transformation. The intention of this paper consisted in determining the nature of relations between the way in which the managers are chosen and efficiency of Serbian public services functioning.  The presented case study has served us as an illustration of the extent to which existing practice of selecting the managers in public services of Serbia influences the successful reform and functioning of those organizations. Basis of the research sample consisted of th employees in public services in the territory of Srem, one of the regions in Serbia. Basic assumption would be that there is a significant correlation between the existing practice of selecting the managers and successful management within public services and that was proved by this study. Research and analysis of the results obtained have indicated that the current way of selecting managers in public services of Serbia is largely a significant barrier towards the creation of efficient management, capable of creating a better service for the users.

Full Text: PDF DOI: 10.5430/jms.v2n1p60

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This work is licensed under a Creative Commons Attribution 3.0 License.

Journal of Management and Strategy
ISSN 1923-3965 (Print)   ISSN 1923-3973 (Online)

 

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