Achieving Quality Output in the Nigerian Banking Sector through Total Quality Management Skills

Olanrewaju Makinde Hassan

Abstract


This study is on achieving Quality output in the Nigerian banking sector through total quality management skills. The study is motivated by the need to challenge the banking sector in Nigeria to employ best practice like other global banks around the world. The study made use of primary data sourced from the customers of eight (8) selected banks through administering of questionnaire. Their responses were tested using appropriate statistical tools like the simple percentage and the Chi-square research techniques; our study revealed that although quality output can be achieved in the Nigerian banking sector using total quality management skills but for the existence of obvious impediments that have made it look impossible. Therefore, the study recommended that such impediments like corrupt practices, ignorance, e-network failure and power problem be promptly tackled and eliminated to give the Nigerian banks competitive edge amongst top banks the world over.

Full Text: PDF DOI: 10.5430/ijba.v5n1p99

Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

International Journal of Business Administration
ISSN 1923-4007(Print) ISSN 1923-4015(Online)

 

Copyright © Sciedu Press

To make sure that you can receive messages from us, please add the 'Sciedu.ca' domain to your e-mail 'safe list'. If you do not receive e-mail in your 'inbox', check your 'bulk mail' or 'junk mail' folders.